XDP RMA (Return Merchandise Authorization) Number Request


A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.
  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
  • Returnable items must be received by XDP within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

  • Product has been installed and/or used
  • Product has been damaged from an attempt to be installed and/or used
  • Product is shipped back with out original box, manual and/or parts
  • Seal on electrical parts is broken
  • Product serial number does not match that of which was original shipped to buyer
  • Product is deemed not resell able by Xtreme Diesel Performance due to customers own actions in dealing with the product

All Edge Products, and PPE product returns will not be accepted without an RMA# from the manufacturer. Once you have received the manufacturer's RMA number you still MUST get an RMA number from Xtreme Diesel Performance. Once the product is returned and inspected you will be issued a Store Credit or Exchange.

* denotes required field

Original XDP Order Number*
What would you like to do?*
Was this product installed and/or attempted to be installed? *
Product Part Number(s) for Exchange/Return*
99999 characters remaining
Choose one of the following reasons for your return:*
Other...please describe in detail.
99999 characters remaining
If exchanging please specify part replacement part you would like sent
Comments
99999 characters remaining
Your email address*
Enter the code shown:

You will be contacted within 1 business day of submission with your RMA number.