XDP would like you to shop with confidence. Your complete satisfaction is our number one goal. If, for any reason, you are not satisfied with your purchase, just return the item within 30 days from the date it was received for an exchange, store credit, or credit depending on the products condition. (shipping and handling charges are not refundable.) See complete return policy below.
XDP exclusively ships to the fifty U.S states and Canada which excludes all other international destinations. International orders to locations not listed above cannot be processed. In addition, not all products are eligible to ship to all destinations listed above. XDP reserves the right to cancel your order and issue a full refund if an order cannot ship to any location for any reason.
When will my product be shipped out?
Products marked "In-Stock" will be shipped from our warehouse within 1 business day. Delivery dates displayed on select products are only estimates, if the order is completed within the specified time displayed. These estimates are not guaranteed and are subject to change due to the shipping carrier’s service levels. Products without this message may be shipped directly from the manufacturer or may be out-of-stock. XDP will send an order status update with the products ETA by the next business day. If you need immediate availability, please use our "Help Desk" feature to contact a product specialist.
How long will it take to receive my product?
Packages are shipped Monday through Friday excluding major holidays. If the product is in-stock most orders are received within 1-6 business days from the shipment date depending on your location. Non-stock, special order and out-of-stock items may take 1-2 weeks or longer to be received. Packages will not be delivered on the weekends (Saturday and Sunday) unless specifically specified or on major holidays, this includes expedited services such as Next Day Air.
Free Shipping Over $99.00
XDP's Free Economy Ground shipping is available on online purchases totaling $99.00 or greater that contain product displaying the icon “Free Shipping Over $99”. This free shipping offer is good only to U.S addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. Free shipping is a ground shipping service using XDP’s carrier of choice. This offer does NOT apply to products displaying the icon “Truck Freight Item”, orders that require truck freight, oversized items, and/or any other product specifically excluded from this offer. Additional handling fees, oversize packages fees and dropship fees may still apply.
APO/FPO Shipping (Military Address)
XDP CANNOT ship product directly to APO or FPO addresses because XDP utilizes UPS. (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.
Canadian Duties & Taxes
The recipient of an international Canadian shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by you, the recipient; XDP has no control over these charges and can't predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
XDP reserves the right to change this offer at any time.
XDP RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER REQUEST
Core credit returns will be accepted within 180 days of original purchase. After 180 day core credit refunds will be at the discretion of XDP. Core returns after 120 days will be issued XDP store credit only.
To return your product core for credit, fill out the Return Form (LOCATED HERE). XDP will email you with an RMA number and detailed return instructions. Please wait for shipment instructions before shipping any cores, many cores will be sent directly to the manufacturer.
XDP recommends using a carrier that provides package tracking to ensure your product gets back safely and quickly. You will not be reimbursed for shipping costs incurred in shipping the core. The credit card used for the purchase of the product giving rise to the core return will be credited with the core's original invoiced value after inspection.
Please drain all fluids, if any, from the core. The core returned must be a like-for-like make, model, type and part number. Cores will not be accepted from a salvage or junkyard. Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit.