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XDP RMA (Return Merchandise Authorization) Number Request

A RMA (Return Merchandise Authorization) number is required, and must be written on the outside shipping carton.

  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
  • Returnable items must be received by XDP within 30 days of the product being received by you the customer. (determined by UPS Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 5%-10% may be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

  • Product has been installed and/or used
  • Product has been damaged from an attempt to be installed and/or used
  • Product is shipped back without original box, manual and/or parts
  • Seal on electrical parts is broken
  • Product serial number does not match that of which was original shipped to buyer
  • Product is deemed not resell able by Xtreme Diesel Performance due to customers own actions in dealing with the product

All Edge Products, Superchips and Diablo Sport returns will not be accepted without an RMA# from the manufacturer. Once you have received the manufacturer's RMA number you still MUST get an RMA number from Xtreme Diesel Performance.


You will be contacted within 1 business day of submission with your RMA number.



XDP continues to closely monitor the COVID-19 (Coronavirus) outbreak. As an integral part of the automotive supply chain, at this point all call centers and distribution centers remain fully operational to ensure we keep vital service components flowing to vehicles used in transport of goods and emergency response. To ensure the health of our employees, families, and customers, we have made the following procedural changes:

  • Effective 3/16 we have shifted Customer Service hours to 8:30 – 7:00pm EST. To ensure compliance with New Jersey’s recent curfew.
  • Effective 3/18 we have decided to temporarily close both of our retail stores in NJ and NV.
  • Our technical sales team remains available Mon-Fri 8:30am-9pm and Saturday 10:30am-7pm EST.
  • All employees have been encouraged to follow the CDC's recommendations at home and in the workplace.
The circumstances of this virus are fast moving, as such, we will continue to update you with any further operational adjustments as needed. As always, we value your business and appreciate your patience as we manage this situation together.