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Tracking your order

XDP emails tracking numbers to all customers who have provided us with a valid email address. If you have not yet received your tracking number or you have not provided an email address please follow the instructions below.

How did you place your order?

On the website

Please log-in to your account here. Your order number and order status will be displayed. If tracking information is available you may click the tracking number for the exact status of your package.

Over the phone

Please have your order number ready and call our customer service department toll-free at 1-888-343-7354 a representative will be able to assist you.

XDP continues to closely monitor the COVID-19 (Coronavirus) outbreak. As an integral part of the automotive supply chain, at this point all call centers and distribution centers remain fully operational to ensure we keep vital service components flowing to vehicles used in transport of goods and emergency response. To ensure the health of our employees, families, and customers, we have made the following procedural changes:

  • UPDATE: Effective 6/1 Customer Service resumes normal business hours of M-F 8:30 – 9:00pm EST.
  • Effective 3/18 we have decided to temporarily close both of our retail stores in NJ and NV.
  • Our technical sales team remains available Mon-Fri 8:30am-9pm and Saturday 10:30am-7pm EST.
  • All employees have been encouraged to follow the CDC's recommendations at home and in the workplace.
The circumstances of this virus are fast moving, as such, we will continue to update you with any further operational adjustments as needed. As always, we value your business and appreciate your patience as we manage this situation together.