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XDP Product Resources
Welcome to the XDP Parts resource center. On this page, you can navigate to find all the information needed about our tech support, product warranty, warranty registration, core return policy, and installation instructions for the entire line of XDP branded product.
Tech Support
Have a technical product question or need to file a warranty claim? At XDP, we have a passionate team of diesel experts here to assist with all your questions and concerns regarding any issues you are experiencing. Whether you need installation assistance, are having a fitment problem, or the products are not performing properly, our team is here to connect with you.The fastest, most convenient way to get technical product help you may need is with the help of our automated form. Whether you have a technical question about a product, need help with installation, diagnose potential issues or need to file a warranty claim, our knowledgeable technical experts are here to help guide you. For any questions pre-purchase please contact one of our diesel experts, and for any post-purchase questions please contact our customer service team.
Product Warranty
Products manufactured by XDP carry a 1-Year warranty against defects in materials and craftsmanship. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product's kit. All products that are in question of Warranty must be returned shipping prepaid to XDP and must be accompanied by a dated proof of purchase receipt. Warranty is limited to the original purchaser.Under no circumstances shall the Xtreme Diesel Performance, LLC. be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.
Core Return
XDP allows you to return your cores within 120 days of original purchase for a full core credit refund. After 120 days core refunds will be issued for store credit only, and after 180 days any core credit refund will be at the discretion of XDP. To return your core, follow the link below and fill out all the necessary information to receive an RMA (Return Merchandise Authorization) number and email from our returns department to return your core correctly for a full core credit refund.XDP recommends using a carrier that provides package tracking to ensure your cores get returned safely and quickly. XDP does not reimburse any shipping costs incurred in shipping the core. Once received, cores will be inspected based on our criteria to receive a full core credit back to your original method of purchase for your order. For more information and questions about our core return policy.
A properly packaged core must:
- Be drained of all fluids
- A "like-for-like" make, model, type and part number
- Place any plastic plugs or caps received from new item back onto core
- Place core inside the original box sent with ample packing material
- Core paperwork must be inside the box
Installation Instructions
From intercoolers to VP44 pumps, and almost everything else in between, XDP has a wide variety of products for which we offer installation instructions. All our instructions have been assembled in-house by our passionate tech team to ensure they are easy to follow, provide a packing list of parts included, and feature required tools, important tips, and frequently asked questions.If you have any questions or concerns regarding our installation instructions, you may contact our tech support through our help desk feature for further assistance. Installation videos are also available for some of our products and can be found on the product page or our YouTube channel.
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